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Please note that the only accepted payment method within this store is via Credit Card

    Payment, Shipping and Returns Policy

    Return Policy

    Please note that we will only accept returns if an item has arrived faulty and is advised within 7 days of the order being delivered.

    Exchanges

    Please note that we do not accept exchanges.

    Payment / Fraud Policy

    Payment is required before any order is processed unless credit facilities have been approved with us in advance of the order. Payment on pre-approved credit accounts shall be made in full within 30 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities may be withdrawn without notice.

    We will ensure your details are kept secure. If payment is made using a credit or debit card then your transaction will be dealt with through fully encrypted SSL technology. In order to assist us to prevent fraud however, we may ask for some proof of identity or address prior to proceeding with an order.

    Accepted Methods of Payment

    We accept all major credit and debit cards; Visa, Master Card, American Express.

    Card Charges

    Your card will be charged when you place your order. If we are not able to fulfil your order for any reason your card will be refunded.

    Shipping Policy

    Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the dates of such delivery.

    Special express deliveries can usually be arranged but will usually be subject to additional charges (e.g. Express print charges and Express delivery charges) which will be charged to you at current quoted rates.

    Couriers

    We use the following carriers to deliver our orders: DPD, DHL and Parcelforce.

    Order Tracking

    If a tracking # is provided by the shipping courier, we will update your order with the tracking information. 

    Shipping Rates

    The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

    If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

    Liability

    Save insofar as defects in the goods cause to death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the good.

    We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure.

    We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.